Since Gorgias syncs so well with Facebook, Instagram, and Twitter, you don’t need to play a game of telephone with your social media coordinator to field and answer questions or comments. That level of convenience extends beyond live chat and chatbots. Or, use chatbots to deliver information to visitors and customers without any need for your team to get involved, like for shipment and fulfillment updates. You can set rules with trigger words or phrases, automated intros, and chatbot sequences that precede having a live rep step in. It’s easy to set those up with Gorgias’ visual logic editor, which is simple enough for new users to pick up quickly while also allowing for broad customization. That allows you to get even more granular with routing conversations, like making sure initial prospect inquiries go to one sales rep while qualified leads go to another. Plus, if you unlock automations-they’re an add-on to any Gorgias plan-you can set rules for your live chat widget. If a site visitor chooses one of those, they’ll be connected to the rep you want handling that conversation topic. The Gorgias live chat widget (which is easy to embed on your websites) can handle up to three quick reply options.
Free office chat software software#
If you’re looking for live chat software that smartly connects your live reps to customers, this platform does the trick.
Handle email, social media, phone calls, and text messages, as well as both live chat and chatbots, from one dashboard.Įach of those facets of the software are strong, but let’s start by homing in on Gorgias’ live chat prowess first. If you need an all-in-one tool for centralizing customer communications that also excels at live chat features, then meet your need favorite software in Gorgias. Well, if you’re overwhelmed with customer support emails, live chat can help you offer speedy support and de-clutter your inbox.
So how do you know if you should prioritize live chat software? You’re already paying for SEO services, ads, email marketing, and social media monitoring.Īnd there are still more must-have services in the pipeline. Running a successful online business can sometimes feel like throwing money into a bottomless pit. When It Makes Sense to Invest in Live Chat Software
Chaport – Best for improving the bottom of your sales funnel.LiveChat – Best for converting website visitors into buyers.Sendinblue – Best for converting visitors to email subscribers.Podium Webchat – Best for moving the conversation to mobile.Olark – Best for anticipating customer issues.LiveAgent – Best for 24/7 problem solving.
Free office chat software free#
HubSpot Live Chat – Best free live chat software.Salesforce – Best all-around live chat software.The Best Live Chat Software Options to Consider: This software covers more than just live chat-use it for managing email interactions, social media presence, and phone and SMS customer support. Gorgias is a platform for centralizing all your external conversations, be they with prospects, leads, customers (new and returning), users needing support, or even the internet at large. It delivers the best combination of live representative chat and automated chatbots so you can help more customers, better and faster. Any form of customer service and support can benefit from the live chat features in Gorgias.
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